FREQUENTLY ASKED QUESTIONS
1. How many days does it take to make and send customized shoes?
Customized shoes are usually made within 1,5 months. Delivery of shoes approximately takes 2-3 weeks, depending on the country. In total, it takes approximately 1,5-2 months to deliver shoes after the payment date.
2. How many days does it take to receive shoes from the Stock?
Stock shoes usually are sent within a week after the payment date. Delivery of shoes approximately takes 2-3 weeks, depending on the country. It total, it takes approximately 1 month to receive your shoes.
3. Can I have a refund or exchange?
Shoes can be exchanged under certain conditions, however they cannot be returned. The exchange policy allows swapping of sizes only.
4. What is the eligibility to exchange the shoes?
Exchange requests must be made within 7 days from the date you receive your shoes, after which the request will be denied. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging. Once we receive your item, we will process your request and send you a new pair that is most suitable for your feet. If you decide to exchange the shoes, please contact us at firstname.lastname@example.org prior to sending any exchanges back to us.
5. Who pays for the shipping costs of exchange shoes?
In the case of Exchange, we do not cover the costs of shipping them back to us. However, shipping costs involved in sending the new item from us is free of charge. Please make sure that you have carefully reviewed your order prior to finalising your purchase as we do not accept refunds.
6. Could I exchange shoes that I bought on Sales or Happy Hour?
Items purchased on Sale and Happy Hour are final and cannot be exchanged or returned.
7. Where could I track the status of my shoes?
You can check the delivery status of your item at these websites:
8. Where could I find my tracking number of items?
We notify customers with tracking numbers via email after we send the package.
9. Do you make exclusive shoes and how much does it cost?
Yes, we make exclusive shoes according to the needs of a customer. Exclusive shoes cost 250 Euro.
10. Can I wear my dance shoes in the street?
Yes, you can wear them outside. But we usually recommend to wear dance shoes only indoors to protect the sole of the shoes. If you plan to use them daily you can either choose leather(for dance) or casual sole(synthetic).
11. Do you make Vegan shoes?
Yes, all models can be made Vegan. Please, check out the Vegan section(back link) in our website. If you don’t find the shoes you want, please send us an email.
12. Do you make wedding shoes?
Yes, we make wedding shoes. But be sure that you order your wedding shoes 3 months before the date.