FAQ

"Limited Edition" shoes are created from unique leather remnants, each piece is one of a kind and available in limited quantities in order to minimize the waste.

Muse, Sugar, Isabel, Milan, Oxfords, Doris, Smooth Boots, Derby Boots.

Spring, Harlem Boots, Frankie, California, Monk, New York.

All boots, Spring, Rosy, Harmony, Frankie, California, Brogue, Summer, Sandals, Monk, Sugar, Loafers, New York, Isabel.

Absolutely, we ship shoes & clothes worldwide (with a few exceptions). If you have any doubts, please reach out to us before placing your order.

After we agreed your sizes via email, the order is processed and sent to production.

Check out our blog for tips on caring for leather shoes www.harlemshoes.com/blog/

Certainly! We make customized shoes for brides and grooms. Kindly reach out to us at least 3-4 months prior to the wedding.

Here is the color card https://harlemshoes.com/pages/color-card

Yes. Any model can be made in non-leather material.

We cover the shipping fee from our end, and it's on the house. However, customers are responsible for the shipping fees incurred from their end.

Due to hygiene reasons we are unable to process exchanges or returns for clothing and panties. But you can cancel and get a refund before we dispatch the items.

Yes, you can cancel your order and get a refund before the shoe production starts (production starts after the size is agreed with the customer by email). Please note that the refund is not available 2 weeks after the order has been made. Any fees incurred during the refund process are the responsibility of the customers.

Yes. Exchange requests must be made within 7 days of receiving your shoes. Requests submitted beyond this period will be declined. Items bought during sales (at a discounted price) or from Stock are deemed final and are not eligible for exchange or return. For more details, please read Exchange & Refund Policy.

Each customer chooses the outsole of their shoes based on their specific needs, so we don't determine which one is better. Feel free to explore our article about the functions of the soles. https://harlemshoes.com/posts/types-of-soles

No, our sizing is distinct and does not align with EU/US sizing standards.

Even though shipping is free, customers are required to cover any customs taxes or duties associated with the import of their orders.

Delays can happen for a couple of reasons. Customs procedures and special days like New Year or Black Friday, potentially causing slight delays.

Absolutely free.

If your package doesn't show up within 3 weeks, check these websites first. If you can't find any info, visit the nearest post office. If you're still in the dark, shoot us an email.

Track you item(s) on these websites: https://t.17track.net/en and http://parcelsapp.com/

The customization process typically spans between 8 to 12 weeks.

Due to the current challenging circumstances in Ukraine, an additional fee is applied to the total amount when you pay with debit/credit cards. As we use the Ukrainian payment system on the website, customers might incur an extra charge from international banks.

You can use credit and debit cards to pay on the website. Alternative payment options are Wise, Western Union, and cash. For payment questions please contact us via [email protected].

See the next steps after payment here https://harlemshoes.com/posts/what-are-the-next-steps-once-after-placed-an-order

We are pleased to offer customized shoe solutions for people with unusual foot characteristics. We examine each foot individually before starting shoe production.

We refrain from stocking or mass producing shoes in advance. We create customised shoes and by doing so, we bring out the individuality of the customer.