Production & Delivery

1. Preparation Periods for Shipment:

At Harlem Shoes, every pair is custom-made with precision and care. Our production process is highly detailed, ensuring that each shoe is crafted to fit your unique measurements and preferences. From selecting materials to finalizing sizing, we work closely with our customers to achieve the perfect fit. Every pair is handmade by skilled artisans. This level of customization requires time, as we carefully refine every detail before shipping your shoes.

• Customized Shoes: Our custom shoe orders are carefully handcrafted and typically take around 2.5-3 months from the purchase date to be produced and shipped. Due to the artisanal nature of our process and high demand, production times may vary slightly. We appreciate your patience as we ensure the highest quality for your shoes.

• Limited Edition Shoes: These are ready to ship! If available in stock, they will be shipped within a week of payment.

• Stock Shoes: All other stock shoes are generally ready to be shipped within a week after payment.

• Clothing Orders: Your clothing order will be ready to ship within approximately  2 weeks. 

• Combined Orders: If you order custom shoes and clothing together, we will ship everything once the shoes are ready (typically within 2.5-3 months).

• If your shoes are already in stock, both clothing and shoes will be sent together within 1-2 weeks after payment. 

Note: During peak seasons (e.g., holiday periods), production and delivery times may take longer. If you need your shoes by a specific date, please contact us before placing your order, indicate the exact date by which you would like to receive the shoes so we will take that into consideration and advise on the possibility. 

2. Shipping options:

• We offer international shipping options (standard and fast shipment) and ship using Turkey’s national postal service (PTT), known for its reliability.

• Standard Shipping (Free & Worldwide): Our primary shipping method. Delivery usually takes 2-3 weeks after dispatch, depending on your location and customs processing. There may be delays due to customs controls in the destination country, which are beyond our control.

• Fast shipment  takes 7-11 days and costs an additional 50 EUR. Please contact us if you choose this option so we can check availability for your country.

• In-person Pickup (Istanbul Only): If you plan to visit Istanbul, you can pick up your order directly from us! Just let us know in advance so we can arrange the pickup. To schedule, please send your preferred dates to [email protected] or contact us at Whatsapp.

Note: Customers are responsible for any customs duties or taxes that may apply upon import in their country. These charges are determined by local customs authorities, and we are unable to estimate or cover them. We recommend checking with your local customs office for more details on potential fees.

3. Websites for tracking:

• Once your order is shipped, we will send you a tracking number via email. You can monitor your package using these websites:

• https://gonderitakip.ptt.gov.tr/

• https://t.17track.net/en

• http://parcelsapp.com/

4.  Important Reminders:

• Please ensure your address, full name, and phone number are entered correctly to avoid any delivery issues. Please provide all information in English. If you need to include the address in your own language, please add it as secondary information alongside the English version.
• We highly recommend actively tracking your package. Some postal services do not send notifications, so please check the tracking websites regularly.

• Delivery times may be affected by customs processing, local postal services, and peak periods such as Black Friday or the New Year. While we do our best to ensure timely delivery, occasional delays beyond our control may occur.

• If your package has not arrived within 3-4 weeks after shipment, please:

  • First, check the tracking websites.

  • If no updates are available, visit your nearest post office.

  • If you still need assistance, contact us at [email protected] with your order details.

Note: If you don’t receive a response within 2 days, please check your spam folder or reach out via Whatsapp,  Instagram or Facebook.