Frankie Soft Dark Chocolate Leather 1.5 heel

1. Preparation Periods for Shipment:

At Harlem Shoes, every pair is custom-made with precision and care. Our production process is highly detailed, ensuring that each shoe is crafted to fit your unique measurements and preferences. From selecting materials to finalizing sizing, we work closely with our customers to achieve the perfect fit. Every pair is handmade by skilled artisans. This level of customization requires time, as we carefully refine every detail before shipping your shoes.

• Customized Shoes: Our custom shoe orders are carefully handcrafted and typically take around 2.5-3 months from the purchase date to be produced and shipped. Due to the artisanal nature of our process and high demand, production times may vary slightly. We appreciate your patience as we ensure the highest quality for your shoes.

• Limited Edition Shoes: These are ready to ship! If available in stock, they will be shipped within a week of payment.

• Stock Shoes: All other stock shoes are generally ready to be shipped within a week after payment.

• Clothing Orders: Your clothing order will be ready to ship within approximately  2 weeks. 

• Combined Orders: If you order custom shoes and clothing together, we will ship everything once the shoes are ready (typically within 2.5-3 months).

• If your shoes are already in stock, both clothing and shoes will be sent together within 1-2 weeks after payment. 

Note: During peak seasons (e.g., holiday periods), production and delivery times may take longer. If you need your shoes by a specific date, please contact us before placing your order, indicate the exact date by which you would like to receive the shoes so we will take that into consideration and advise on the possibility. 

2. Shipping options:

• We offer international shipping options (standard and fast shipment) and ship using Turkey’s national postal service (PTT), known for its reliability.

• Standard Shipping (Free & Worldwide): Our primary shipping method. Delivery usually takes 2-3 weeks after dispatch, depending on your location and customs processing. There may be delays due to customs controls in the destination country, which are beyond our control.

• Fast shipment  takes 7-11 days and costs an additional 50 EUR. Please contact us if you choose this option so we can check availability for your country.

• In-person Pickup (Istanbul Only): If you plan to visit Istanbul, you can pick up your order directly from us! Just let us know in advance so we can arrange the pickup. To schedule, please send your preferred dates to [email protected] or contact us at Whatsapp.

Note: Customers are responsible for any customs duties or taxes that may apply upon import in their country. These charges are determined by local customs authorities, and we are unable to estimate or cover them. We recommend checking with your local customs office for more details on potential fees.

3. Websites for tracking:

• Once your order is shipped, we will send you a tracking number via email. You can monitor your package using these websites:

• https://gonderitakip.ptt.gov.tr/

• https://t.17track.net/en

• http://parcelsapp.com/

4.  Important Reminders:

• Please ensure your address, full name, and phone number are entered correctly to avoid any delivery issues. Please provide all information in English. If you need to include the address in your own language, please add it as secondary information alongside the English version.
• We highly recommend actively tracking your package. Some postal services do not send notifications, so please check the tracking websites regularly.

• Delivery times may be affected by customs processing, local postal services, and peak periods such as Black Friday or the New Year. While we do our best to ensure timely delivery, occasional delays beyond our control may occur.

• If your package has not arrived within 3-4 weeks after shipment, please:

  • First, check the tracking websites.

  • If no updates are available, visit your nearest post office.

  • If you still need assistance, contact us at [email protected] with your order details.

Note: If you don’t receive a response within 2 days, please check your spam folder or reach out via Whatsapp,  Instagram or Facebook.

1. Exchange Conditions for all items:

• While we aim to match your shoe dimensions according to your input, if the fit isn't perfect, we're here to help with exchanges. To request an exchange, please contact us within 7 days of receiving your shoes. Requests submitted beyond this period will be declined.
• Customized shoes are eligible for exchange, but only for a different size. If you have exceptionally special customized shoes, please get in touch with us before sending them back to check if an exchange is possible.
• Limited Edition Shoes are also eligible for size exchange. However, as these shoes are crafted from leftover leathers, we may not always have the identical leather in stock. If the original leather is unavailable, we will offer you alternative leather options that are currently in stock. 

• Once we receive the returned pair, we will prioritize your new shoes in production and ship them as soon as possible.

• Stock Shoes purchased on sale don’t qualify for exchanges or refunds.

• Due to hygiene reasons, we cannot facilitate exchanges for clothing and undergarments.

• All discounted or sale items are final and cannot be exchanged or returned.

2. Eligibility Criteria:

• To qualify for an exchange, shoes must be unworn on the dancefloor, undamaged, and returned in their original packaging. They may only be tried on indoors, strictly on a clean carpeted surface, to prevent any marks or scratches on the soles or leather. We require photos of the shoes before approving an exchange. Please note that any signs of use, dirt, or damage to the leather, lining, or soles will make the item ineligible for exchange.

3. Initiating Exchange:

• Contact us at [email protected] before returning items for exchange. We will assess the condition of the shoes and provide you with the return shipping address. If you haven't received a response within 2 days, your email may have ended up in the spam folder. In this case, please message us on Whatsapp,  Instagram or Facebook.

4. Shipping Costs:

• For exchanges, please note that we do not cover the costs of shipping items back to us. However, we will cover the shipping cost of the new item we send to you.

• Ensuring the accuracy of information such as the address, recipient's full name, and mobile phone number is essential for a seamless delivery process. Please provide all information in English. If you need to include the address in your own language, please add it as secondary information alongside the English version.  Any inaccuracies or failure to track the package may lead to additional charges for a second delivery, which the customer will be responsible for covering. 

5. International Taxes & Duties:

• We will not cover additional customs or import taxes that may be charged by your local postal service, as these fees are outside our control. 

6. Cancellation, refund & return conditions:

• Refund requests are accepted until the customization size is finalized. After this point, refunds are no longer available. 

• In case of emergencies (such as pregnancy, childbirth, death of a family member, or accidents) we may process a refund, but please note that after 3 months, our payment system no longer allows us to process refunds.

• Once the item has been received by the customer, refunds are no longer available.

• We do not offer refunds for sizing issues, as we provide a free remake to ensure a better fit. 

• Returns are only allowed if the item has a manufacturing defect or quality issue. If the product is found to have any flaws, we will replace it with a new one.

• If the shoes are not returned, no refund will be issued.

7. Lost or Stolen Parcels:

• We are not liable for parcels lost or stolen during shipping by the delivery carrier. However, if you experience an issue, contact us and we will do our best to assist you.

• Your understanding and adherence to our policy are appreciated. For any questions or concerns, please reach out to us at [email protected] 

8. Time-Sensitive Orders (e.g., Weddings & Events)

• We understand that some customers order shoes for special occasions. While we do our best to meet estimated delivery times, delays may occur due to factors beyond our control (such as customs processing or courier issues).We recommend placing your order 4 months in advance for time-sensitive events. Please indicate the exact date by which you would like to receive the shoes, and we will take that into consideration.

• If an order is delayed and cannot arrive in time, we will offer a discount for a future purchase, but we cannot provide a refund for late deliveries unless Harlem Shoes was responsible for the delay.

9. Material & Detail Variations

• Our shoes are handmade, which means that slight variations in leather texture, stitches, lace colors, buckle shapes, or other small details may occur between production batches. These do not qualify as defects but as part of the handmade process. However, if you have specific material preferences, please notify us before production so we can try to accommodate them.